Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Our group of technicians will try their best to respond to your help requests within up to 1 hour. If, however, the issue you have experienced calls for aid from the Administrators’ =Dept,= we’ll address the ticket to the administrator on duty and will post a comment to notify you.

  • Top quality support service

  • Professional Tech Support Service

  • Our client help crew will be online for you day–and–night to to reply to all support demand tickets that you submit. We offer technical help for the software that are pre–configured on your hosting server. These include our custom made Hosting Control Panel, the chosen OS along with the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Hosting Control Panel that comes free with your VPS includes a built–in article base. There’s a range of exhaustive how to posts and a collection of step–by–step video courses that demonstrate all the common site management tasks. You can easy–access them by hitting the Help or Video buttons in the upper right side of each Control Panel section.